ONLINE LANGUAGE COURSE

This communication plan is considering the communication role of the teacher and the student.  It encompasses considerations for the administration, content delivery, peer to peer communication, and assigned work done during an online language course.  It is divided into four parts.

PART 1: ROUTINE ADMINISTRATIVE TASKS

Every Work Day

  • Check General Questions or Technical Problems Forum
  • Reply to direct contact inquiries
  • Post any relevant updates in the News Forum
  • Set up  or solicit a communication appointment with 1-2 students

2-3 Days Into a Module

  • Check for activity on discussion forums and provide feedback
  • Scan LMS for activity or monitor the flow of multiple step activity
  • Dedicate time to grading or offering feedback from previous module
  • Finish grading most activities from previous module
  • Display and comment on poll results if a poll given the first day of the module

2-3 Days Before Module Ends

  • Scan LMS for lack of activity and contact students or parents as necessary
  • Check discussion forum and monitor student feedback
  • Be available for an informal synchronous discussion (offer different times on different days)
  • Prepare supplemental resources for the next module

PART 2: DISCUSSION FORUM STRATEGIES

At the Beginning of the Course

  1. At this point, you should present your prepared orientation of the course, which includes: a teacher introduction, a tour of the course webpage, rules of netiquette, warning about password safety and other security issues, and completing an icebreaker activity with a teacher example.  Also review the  Orientation Guide for Preparing New Online Learners.
  2. For the first activities, ask the students to update their course profile with a short biography.
  3. Also, ask them to complete a poll or brief survey about previous experience in online courses.  If possible, allow the students to see the ongoing statistical results of the poll or survey, so they can compare themselves with the overall level of their peers. 
  4. Lastly, whether it is an icebreaker activity or an assigned post, require the students to upload (with their post) an image within the LMS.  This will help them gain confidence with the technical aspect and the user friendliness of the LMS.  The Caption Contest is just one example of an icebreaker that will allow students to accomplish this goal.

Throughout the Course

  1. For each module, the students will be provided instructions for posting in a discussion, as well as a minimum requirement for responses to other students. 
  2. Each module will provide a prompt that sets the standard for content.  In the “Discussion Forum Assessment” (below)guidelines are provided for the quality of peer responses.  Equal consideration will be given to the use of language and the unique expression, or creativity, of each post. For more information, review the following section.

PART 3: DISCUSSION FORUM ASSESSMENT

Each discussion is worth 35 points.  The grading scales below will indicate how the total point values will be calculated for each discussion.  Review the tips for each scale.  These will indicate the best strategy to maximize your discussion forum grade.

Content Scale: 1-15

Tip: Read the discussion prompt thoroughly.  Make sure you have addressed all of the content requested in the prompt.  Some prompts will have more than one question.  Also, reread any written posts to make sure your ideas are clear for the reader.  Use appropriate structure of sentences and paragraphs as necessary. If the response to the content is unclear, this will affect your overall grade.

Peer Response Scale: 1-10

Tip: When responding to peers, make sure that at least two responses are thoughtful and complete.  For example, a thoughtful response goes beyond the “Good job” or “I like it” and reflects on what the other student has written. Here are some general examples: Your response can connect your own personal experiences to what your peer has written, it can question your peer to seek clarification or ask about his or her sources or opinion, or it could offer constructive criticism about their argument or opinion.  Be cautious with constructive criticism, since the person, who wrote the post, has feelings.  In order to avoid a war of words, be gentle and/or gracious with your criticisms.

Language Use Scale: 1-5

Tip: Make sure that you are checking for general correctness in spelling, vocabulary, capitalization, and punctuation. Also, because this is a language course, text language should be used lightly (not more than 2-3 occurrences in a post).  In other words, make sure your words are complete.  Smiley-cons are acceptable when appropriate.

Creativity Scale: 1-5

Tip: Each person is unique in their own expression, however to tip the creativity scale in your favor you can consider the following.  Look for opportunities to write creative introductions to your posts.  Consider inserting an image, drawing, or video that supports your content.  Add a link to text when you are referencing something that is not directly related to the material or it is not considered general knowledge.

Note: Inappropriate posts or responses may be removed and will affect your grade.  Depending on the severity of the inappropriateness, further action may be taken against the student as indicated in the Code of Conduct.  If your profile security has been violated or breached, communicate this to your professor as quickly as possible, and try to remedy the situation if you can (for example: changing the password, making sure you log out from public computers, etc.).


PART 4:  MANAGEMENT ISSUES AND STRATEGIES (CONTINGENCY PLAN)

When working with a group of students online, there are possible issues that will arise, requiring the teacher to respond with communication strategies.  Consider the following communication needs to confront the related issues.

Individual Communication

  1. As noted in the section “Part 1: Routine Administrative Tasks”, an online teacher will be watching for inactivity in individual students and make contact with those students or parents a priority. 
  2. Other issues that might require a teacher to make individual contact, is when a student shows any dominant characteristics in general, by trying to control discussions or responses, or perhaps he or she may exhibit dominant characteristics in group activities.  Although this may be difficult to perceive online, if there are any repeated actions by one student that may be deemed as unhealthy for group communication, it should first be dealt with by communicating privately with that student. 
  3. If offenses have occurred between 2 students and it has escalated to a heated exchange, it may be necessary to meet with those students privately during a small group chat.

Whole Group Communication

  1. There are instances when a teacher notices undesirable activity in public places and perhaps it needs to be addressed with the whole group. 
    1. If a heated exchange between 2 or more students escalates to an inappropriate level, the teacher may need to consider censoring communication and addressing the whole group about the problem. 
    2. A similar type of teacher intervention may be necessary when a discussion gets off track and the main topic is no longer being discussed.  In this case, consider posting a reminder on the thread or in a general forum area, which reminds students of the topic or redirects them, and if necessary, a thread can be frozen or removed if the discussion is creating a strong diversion. 
  2. Other situations that may call for whole group communication is when a teacher perceives that there is either a lack of whole group activity or a common misconception among many responses. 
    1. In the case of misconceptions, the teacher can address this with more clarity about the instructions, or create an alternative presentation that describes the common misconception, or a presentation that either offers more guidance for the students or even shows a teacher example. 
    2. In the case of whole group inactivity, the teacher can reach out to the whole group through various forms of communication and solicit feedback and try to determine if there is a problem with the material or tasks. 
    3. However, what might work best is gathering information from regular contact with the students and use it to form a poll or survey that can be distributed to the whole group.  By soliciting the students in this way, it is less intimidating for them to voice their opinion or concerns, which are related to the course.
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